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Week 23: The cable guy

June 30, 2014 By Lauren

If this is your first time joining me for the Keeping It Real Challenge, click here to learn what it’s all about.

I should have known it wouldn’t be easy. I imagined calling the cable company, telling them we were cancelling our television subscription, and that would be that.

Turning Off TV

Since the approximately 19 bazillion phone calls I made all blend together into one high blood pressure inducing memory, I will recount them to you as if they all occurred at one time. The reality is that there were many calls over several days.

I dialed the company and listened to their automated options. One was for putting your account on a seasonal hold, so I chose that option.

“Hmm,” said I, “maybe that would be easier. Please tell me more.”

And the guy obliged. Apparently for $5 a month, you can put your account on hold.

“Soooo, I have to pay you to receive nothing?” I asked, cheapness oozing from every orifice, “No thank you, I’ll just cancel, but please tell me how much we’ll be paying each month for internet now.”

“Just a moment.”

I waited on hold for a minute and then a new guy answered. For every ten words he uttered, I could understand one. After 10 minutes of frustration on both our parts, we got disconnected. He may have hung up on me. I wouldn’t have blamed him. In fact, I would have thanked him if given the opportunity. I redialed and prayed I’d get someone else.

Finally I was back where I’d left off with the first guy.

“Well, you’ll be getting rid of your bundle, so the internet will now be $65 a month.”

“Say what??”

“Yes because that’s the unbundled price.”

“So,” I quickly checked the website for special promotions and said, “you want me to pay $65 a month for something I could get for $35 if I was a brand new customer.”

“Well, you can only receive one discount at a time and you’ve already used your discount with the bundle.”

“Well, I’m not going to pay $65 for something you’re giving other people for $35. I’ll have to cancel both TV AND internet and take my business elsewhere.”

(Can I just pause for a moment here to tell you that I was pretty darn proud of myself for getting riled up and actually saying something? I’m typically a very non-confrontational person, so this was a big deal for me.)

“Just a moment, Mrs. Cormier.”

‘Woot!’, I thought, ‘He’s gonna get back on the line and tell me they’ll give us the internet for $35 a month and I’ll call Eric and he’ll be so proud of me for standing up for myself and I. Am. Unstoppable.’

“Okay Mrs. Cormier, I can take $8 off your bill and you’ll get internet for the bargain price of $57 per month.”

I deflated like a balloon with a slow leak, but stuck to my guns because although I may not be confrontational, I am ridiculously stubborn. “I can’t do that,” I told him, “I’m going to call some other internet providers and then I’ll call you back to cancel.”

So I called the one other internet provider in our area. The only speed they have available in our area is 3 mbps. We currently have 15. Since I’m about as tech-stupid as they come, I have no idea if 3 is enough for our needs. We don’t do a lot of video streaming besides the occasional Youtube video. My biggest internet speed need is uploading pictures for blogging. So will 3 mbps be enough? I have no idea.

At this point, I was beyond frustrated. I really really just wanted to cancel the cable and be done with it, but I couldn’t do that without canceling the internet and I couldn’t do that without having a new one in place and I couldn’t do that without knowing if 3 mbps would meet our needs.

The $5 a month seasonal hold fee was starting to sound good, so I called them back. “Tell me more about the seasonal hold. How about I put the TV on hold and keep the internet? How much would I be paying then?”

“You can’t put one on hold and not the other. You have to put both on hold. And you don’t actually lose your service during that time; it just becomes very basic. 20 channels and 2 mbps internet speed.”

Since when is 20 channels considered basic?! I grew up with four channels. And I really don’t want any TV at all. Not four and certainly not 20. On the other hand, 2 mbps is pretty close to 3 mbps, so $10 a month for that might not be such a bad plan. I can just unplug the television.

So this is where we are in the Summer of No Television plan: We still haven’t made a decision. If anyone can tell me if I can get away with a 2 mbps internet speed for the next two months, I would really appreciate your help. I’d really really like to cancel entirely because I’m so irritated with the company, but we don’t have a whole lot of options around here, and let’s face it, I’ll just be irritated with a new company the next time our introductory rate expires.

Luckily there was a silver lining to not yet having turned off the TV: On Wednesday I had a nasty migraine all day and I was pretty thankful to turn on that mind-numbing box and let the kids veg out all afternoon while I laid in the recliner.

And now the part of the post where I share pictures of our real, everyday life.

Samuel wanted to take a picture of me while we played a game in which I crawled around on all fours trying to peg him with a mini beach ball.

Ball Game

Sparklers! Oh how I love summer!!Summer sparklers

While I fought the cable guy, Samuel fought the sprinkler.Ninja Moves

There is a picture of me at 10 months old sitting in this very toy box, so when Samuel pulled it out at my parents’ house, we had to snap a picture.toy box

 

Have a great week and remember to keep it real!

Filed Under: Keeping It Real Challenge Tagged With: bundle, cable guy, cancel, frustration, internet, keeping it real, mbps, migraine, television

About Lauren

If you enjoy picture-perfect home decor, perfectly prepared recipes, and perfectly behaved children, you've come to the wrong place. Meet Lauren. She isn't perfect, but she's perfectly real.

Comments

  1. Kristen says

    June 30, 2014 at 9:43 pm

    SO I can’t help you…because I have no idea! But what did you do? Is this the summer of no TV?

    • Lauren says

      July 1, 2014 at 7:25 am

      It’s supposed to be, but so far we haven’t done it. Ugh, I don’t know what to do. It doesn’t make sense to do it if it will cost us MORE money to cancel!!

  2. Christa Balmas says

    June 30, 2014 at 10:16 pm

    A couple years ago, I decided to tackle the cable company. I was tired of seeing these great offers for new customers, while my bill continuously went up. I spent about 6 hours on hold, being transferred from one dept to another over a couple of weeks. Each time I called back, I would ask for the same rate to be given to me, a good customer. The run-around was extraordinary. Finally, I marched into our local cable company’s office to pay a bill and take up my cause with the poor, unfortunate man before me. He listened to my plight and said, “you need to speak to Mary”, and pointed to a lady sitting at a desk in the lobby. She was 1 of 2 people in Maine to handle situations like this. She quickly set me up with a retention discount, good for 1 year, and told me just to come back annually to renew it. Period. I am not sure why the 100 others I spoke to at TWC were unable to help me over the phone, but Mary was excellent!

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About Lauren

If you enjoy picture-perfect home decor, perfectly prepared recipes, and perfectly behaved children, you've come to the wrong place. Meet Lauren. She isn't perfect, but she's perfectly real. Read More…

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